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Frequently Asked Questions

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We do not operate a fixed minimum order charge. A charge of £4.95 excluding V.A.T will be added to orders under £75.00 net. Anything over £74.99 net delivery is free of charge. Some items may incur an extra delivery charge i.e. offshore islands, very large heavy items etc, however, we would advise you of the cost at the time of ordering. All orders of stock items received before 3pm will be dispatched for next working day delivery. If you have any special delivery requirements, please state these at time of ordering.

You may return most new, unopened products fulfilled by HCE within 7 days of delivery for a refund. Returned goods must be accompanied by a Returns Number:- Goods authorised for a return within 14 days of despatch – 100% allowance less charges. Any other goods – no allowance. Please contact us on 01784 220 400.

We offer many payment options.

There is the option to apply for a 30 day account for frequent customers, usually NHS or businesses. This will give you the option to pay by invoice.

We also offer the ability to pay by a range of credit and debit cards, along with PayPal which can be much more convenient.

We can offer a full calibration service on site for the majority of equipment on your premises including B.P. Monitors, Defibrillators, Scales and Spirometers etc. Certificates of Certification will be issued for each item. Price on application.

We have a very advanced product search box which will allow you to find any product with the correct keyword.

These tips may help:

  • Check your search terms for spelling errors.
  • Describe what you are looking for using different words.
  • Try to use more general search terms.

If you still cannot find what you are looking for, the product may have been discontinued but do not hesitate to contact us so we can help.

HCE is a well established seller of medical equipment across the world, if there is anything specific you need, please let us know on: 01784 220 400

We offer VAT exemption to many customers that require it.

To offer this service to select people, we require you to fill out our VAT exemption form here: VAT EXEMPTION FORM

Once we receive your form, we will contact you by phone or email to place the order.